Wong Man Chun Bernard (ber0620)

When I listen to clients relate about stressful events or situations, I listen for the conflicts within them. Beneath the calm, professional facade, I can hear underlying tension, ready to overflow. From their voices, I pick up the energy with which they speak, how they emphasize certain words or phrases. I observe their gestures and how they present themselves from week to week. These are clues that announce the presence of unwanted stress. Their discomfort at being stuck in situations or mired in uncertainty tells me a paradox is present.